Return & Exchange Policy

Aloha,
Thank you for your interest in our Hawaiian clothing.  We ask you to please review the following information before purchasing any of our products:

Shipping Costs & Estimated Arrival Times

Exchange Policy

Return Policy

Clothing Material & Washing Instructions

Privacy Policy

Payment Policy

You can call (808)218-5266 OR (808)485-7632 (8am-4pm Hawaiian Standard Time) or email sales@tropicalhawaiianshirts.com any time.
 

Shipping Costs & Estimated Arrival Times
Our products are shipped weekdays from Honolulu, Hawaii.  We process and ship orders on the following business day, so orders placed after 8am HST on Friday and over the weekend are processed on the following Monday. Unfortunately, because of our location there is NO OVERNIGHT DELIVERY AVAILABLE no matter what service we use.

Our Standard Method of Shipping is The United States Postal Service Priority & Express Mail.  We use USPS because unlike UPS & FedEX they do not charge additional fees to ship items to and from the state of Hawaii (Thank You USPS!).  If you require shipment via UPS or FedEx, we can make arrangements to do so when you email sales@tropicalhawaiianshirts.com.

US Domestic Shipping Costs & Estimated Delivery Times

Priority Mail:  $12.95 4-6 Days - West Coast 4 Days, East Coast 6 Days.  We charge a flat rate of $12.95 for any number of items purchased through our online store.  Discounted bulk orders will be charged according to weight.

Express Mail: $24.95 2-4 Days - West Coast 2 Days, East Coast 4 Days.  We charge a flat rate of $24.95 for any number of items purchased through our online store.  Discounted bulk orders will be charged according to weight.

International Shipping Costs & Estimated Delivery Times
Because we use USPS to ship our international items, there is often a third-party delivery service involved when it reaches customs in your country and customers are responsible for paying any import/duty fees upon arrival.  Please note that our international shipping costs include a handling fee, so the actual postage costs may not always reflect what you paid.

Priority Mail International (7-11 Business Days).
AMOUNT- $Add
0 to 50.00 - $34.95
50.01 to 100.00 - $39.95
100.01 to 150.00 - $44.95
150.01 to 200.00 - $49.95
200.01 to 250.00 - $54.95
250.01 and up - $64.95

Express Mail International (4-7 Business Days).
AMOUNT - $Add
0 to 50.00- $44.95
50.01 to 100.00 - $49.95
100.01 to 150.00 - $54.95
150.01 to 200 - $59.95
200.01 to 250 - $64.95
250.01 and up - $74.95



Exchange Policy:
Exchanged items must be mailed back within 14 days of receipt, items must be unused, unwashed and have original tags attached to receive a refund.  We do not issue refunds on shipping costs or shipping credits for returns. Please insure your returns, because we won't be held responsible for items lost or damaged while being mailed back to us.

Instructions for making an exchange.

1. Place a new order on the website for the correct size.

2. Mail the item(s) for return along with a copy of the original packing slip to:

TropicalHawaiianShirts.com
Return For Exchange
PO BOX 8553
Honolulu, HI 96830

3. Upon receipt of your returned item(s) we will credit a refund to your credit card via PayPal in the amount of the original purchase minus shipping costs.  Item's returned for exchange will be charged a 15% restocking fee if a replacement order has not been placed.  Refunds for exchange can take up to 7 days to be processed from time of receipt.

 

Return Policy:
Exchanged items must be mailed back within 14 days of receipt, items must be unused, unwashed and have original tags attached or included to receive a refund. We do not issue refunds on shipping costs
.  We charge a 15% restocking fee on items being returned for a refund. Please insure your returns, because we won't be held responsible for items lost or damaged while being mailed back to us.  Refunds for returns can take up to 7 days to be processed from time of receipt.

Instructions for making a return for refund.

1. Mail the item(s) for return along with a copy of the original packing slip to:

TropicalHawaiianShirts.com
Return For Refund
PO BOX 8553
Honolulu, HI 96830

2. Upon receipt of your returned item(s) we will credit a refund to your credit card via PayPal in the amount of the original purchase minus shipping costs.

 

Clothing Material & Washing Instructions
Our Hawaiian Clothing is made in Hawaii, U.S.A.  Our products unless specified in the description are made of 100% cotton and feature genuine coconut buttons.  Our Hawaiian shirts feature matching breast pockets, you may not be able to tell from the pictures because they match that well.  Since they are 100% cotton, you may experience some shrinkage, but as with any 100% cotton garment, you can avoid excessive shrinkage by following the care instructions on the tags.

Washing Instructions: 100% Cotton. Machine wash cold. Do not bleach. Tumble dry low. Use cool iron.

The designs that you see on the shirts are dyed into the shirt, so they will not crack with washing.

 

Payment Policy
We use PayPal.com to handle all of our credit card transactions.  You do not have to have or sign up for a PayPal account to make a payment through paypal.  If you already have a PayPal account but would prefer to make a payment without using your account, please follow the payment instructions without logging into your account. 

If you are using a corporate or business credit card, please note that some credit cards have blocks established to prevent employees from making online purchases and they often include PayPal in their list of blocked online retailers.  Please use a different credit card or contact your credit card company to allow your PayPal purchase.

Why PayPal?  Convenience for us, extra security for you.  PayPal not only protects us from fraudulent purchases made through our website, but it also allows us to handle your transaction without having to come in contact with your credit card information.  This reduces our liability and helps to keep our costs low. For more information on PayPal visit www.PayPal.com